Privacy Policy

VGEA processes personal data such as name, address, email, or phone number in compliance with the General Data Protection Regulation (GDPR) and the data protection regulations of Vietnam.

• Compliance with GDPR and applicable Vietnamese data-protection laws
• Implementation of necessary technical and organizational security measures
• Transparent statement of what we collect and how we use it
• Acknowledgment that internet transmission cannot guarantee absolute security
• Statement is written to be clear and understandable to the public and our members

The data controller responsible for personal data processed via VGEA services is:

• Name: Vietnam Global Commerce Association (VGEA)
• Address: Bao Ngoc Building, No. 02 Thanh Lam Street, Xuan Phuong Ward, Hanoi 11000, Vietnam
• Phone: (+84) 916 591 936 · Hotline: (+84) 932 452 111
• Email: [email protected]
• Website: vgea.com.vn

All users may access the VGEA website without providing personal information. Anonymous data is collected to improve service quality.

• No personal data is required for ordinary browsing
• Aggregated, anonymized analytics are used to improve content and performance
• We do not draw conclusions about specific individuals from anonymous data
• Used to (1) deliver website content accurately, (2) optimize site, (3) ensure long-term availability
• Server logs may be retained for security and operational purposes

VGEA offers a newsletter on the latest e-commerce news, sent to subscribers and members approximately every two weeks.

• Subscription requires (1) a valid email address and (2) opt-in confirmation
• Date and time of registration are stored to detect future misuse
• Personal information collected during subscription is used solely for the newsletter
• We may contact subscribers by email about newsletter changes or registration matters
• Subscribers can unsubscribe at any time via link in the newsletter or by emailing us
• Consent to store personal data for the newsletter can be revoked at any time

Newsletters contain tracking links (super tracking links) used for statistical analysis of online marketing campaign effectiveness.

• We measure open rates and link engagement to improve content
• Aggregated insights help us tailor future newsletters to subscriber preferences
• We do not disclose personal information from tracking data
• Subscribers can opt out by unsubscribing — see Newsletter Subscription section

When you contact VGEA via email or our website contact forms, we collect only the data necessary to respond to your inquiry.

• Personal data submitted via forms is stored only as long as needed to respond
• Email contact information is used solely to communicate with you about your inquiry
• We do not share contact data with third parties without your explicit consent
• Storage may be extended only as required by Vietnamese law

VGEA processes and stores personal data only for the period necessary to achieve the storage purpose or as required by Vietnamese law.

• Data is regularly blocked or deleted when storage purpose no longer applies
• Storage extensions occur only when mandated by competent Vietnamese authorities
• Members may request information about retention period at any time

Every data subject has the right, granted by Vietnamese legislation and the GDPR, to obtain confirmation and free-of-charge information about their personal data.

• Confirm whether VGEA processes personal data concerning you
• Receive a free copy of stored personal data on request
• Be informed of: purposes of processing, categories of data, recipients, retention period
• Be informed of the right to rectification, erasure, restriction, or objection
• Be informed of the right to lodge a complaint with a supervisory authority
• Be informed of the source of data when not collected directly from you
• Be informed about any automated decision-making or profiling

Every data subject has the right to request the data controller to correct any inaccuracies in their personal data without undue delay.

• Request correction of inaccurate personal data
• Request completion of incomplete personal data, including by means of a supplementary statement
• VGEA will action verified rectification requests promptly

You have the right to request VGEA to erase personal data concerning you under specific conditions.

• Personal data is no longer necessary for the purposes for which it was collected
• You withdraw consent on which the processing is based and there is no other legal ground
• You object to the processing and there are no overriding legitimate grounds
• Personal data has been unlawfully processed
• Personal data must be erased to comply with a legal obligation
• Data was collected in relation to information society services offered to children

Additional rights granted by GDPR and Vietnamese law:

• Restriction: request limitation of processing under defined conditions
• Data portability: receive your personal data in a structured, machine-readable format
• Objection: object to processing based on legitimate interests, including profiling
• Withdraw consent: revoke previously given consent at any time without affecting prior lawfulness
• Lodge complaints with the relevant Vietnamese supervisory authority

VGEA may use cookies and similar technologies to enhance the user experience, analyze site usage, and deliver relevant content.

• Strictly necessary cookies enable core site functionality
• Analytics cookies help us understand how visitors use the site (aggregated)
• You may disable cookies via your browser settings — some features may be affected
• We do not use cookies to track you across third-party sites

To exercise any of the rights described in this policy, please contact VGEA using the details below. We will respond promptly and free of charge.

• Email: [email protected]
• Phone: (+84) 916 591 936
• Address: Bao Ngoc Building, No. 02 Thanh Lam Street, Xuan Phuong Ward, Hanoi
• Members may also reach out to their account contact at VGEA for assistance